Refund Policy

1. Overview

At Aspiring Engineers, we strive to ensure complete satisfaction with our educational services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for purchases made on our platform.

By purchasing any of our products or services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

2. Eligibility for Refunds

2.1 Test Series and Course Packages

Refund requests for test series and course packages are eligible under the following conditions:

• Request is made within 7 days of the purchase date
• No more than 20% of the content has been accessed or attempted
• The user has not downloaded or printed any study materials
• No test attempts have been submitted for evaluation

2.2 Counselling Services

For counselling services, refunds are available if:

• Request is made at least 48 hours before the scheduled session
• The counselling session has not yet commenced
• No materials or documents have been shared or accessed

3. Non-Refundable Items

The following purchases are NOT eligible for refunds:

• Purchases made more than 7 days ago
• Courses or test series where more than 20% of content has been accessed
• Completed test attempts or submitted assessments
• Downloaded study materials or resources
• Counselling sessions that have already occurred
• Special promotional or discounted purchases (unless otherwise stated)
• Gift purchases or transferred subscriptions

4. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to aspiringengineersofficial@gmail.com with the subject line "Refund Request - [Order ID]"
2. Include the following information in your email:
   • Your full name
   • Registered email address
   • Order ID or transaction reference number
   • Date of purchase
   • Reason for refund request
3. Our team will review your request and respond within 3-5 business days

5. Refund Processing

5.1 Approval Process

Once your refund request is received, we will:

• Verify your purchase details and eligibility
• Review your account activity to confirm compliance with refund criteria
• Notify you of the approval or rejection of your refund via email

5.2 Refund Timeline

If approved, refunds will be processed as follows:

• Credit/Debit Card: 5-7 business days
• UPI: 3-5 business days
• Net Banking: 5-7 business days
• Digital Wallets: 2-3 business days

Please note that the actual time for the refund to reflect in your account may vary depending on your bank or payment provider.

6. Partial Refunds

In certain circumstances, we may offer partial refunds at our discretion. These may include:

• Technical issues that prevented access to a significant portion of content
• Service outages lasting more than 24 hours during the subscription period
• Content not matching the advertised description (subject to verification)

The partial refund amount will be calculated based on the unused portion of the service or content.

7. Technical Issues

If you experience technical difficulties accessing our content or services, please contact our support team before requesting a refund. Many issues can be resolved quickly, and we offer:

• Technical support available via email at aspiringengineersofficial@gmail.com
• Extended access time to compensate for downtime
• Alternative access methods when available

8. Fraudulent Refund Requests

We reserve the right to deny refund requests that we determine to be fraudulent, abusive, or in violation of our Terms of Service. Accounts engaging in such activities may be suspended or terminated, and we reserve the right to pursue appropriate legal action if necessary.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The refund policy applicable to your purchase is the one in effect at the time of your purchase.

10. Contact Us

For any questions regarding refunds or this policy, please contact us:

• Email: aspiringengineersofficial@gmail.com
• Phone: +91 9002912888
• Address: Hemanti Block, Kshudiram Nagar, Haldia, West Bengal - 721657, P.O: Hatiberia BO, P.S: Haldia, Dist: Purba Medinipur, Ward No. 24
• Legal Entity Name: Sourav Suman (Proprietor – Aspiring Engineers)