Privacy Policy

1. Introduction

Aspiring Engineers is an online educational platform providing digital test preparation material and academic guidance. We do not sell physical products.

Welcome to Aspiring Engineers ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Purchase our test series or services
• Subscribe to our newsletter
• Contact us for support
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number)
• Billing address and payment information
• Educational background and preferences
• Account credentials

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing transactions and sending related information
• Sending promotional communications (with your consent)
• Responding to your inquiries and providing customer support
• Analyzing usage patterns to enhance user experience
• Protecting against fraudulent or unauthorized activity
• Complying with legal obligations

4. Payments & Refunds

All purchases made on Aspiring Engineers are for digital educational services including mock tests, practice questions, and counselling guidance.

Once a test series or digital product is activated or accessed, it is considered consumed and is generally non-refundable. Refunds may only be provided in the following cases:

• Duplicate payment
• Payment deducted but service not activated
• Technical error from our side

Refund requests must be raised within 48 hours of transaction by contacting aspiringengineersofficial@gmail.com.

Approved refunds will be processed within 5–7 working days to the original payment method.

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with third-party vendors who perform services on our behalf (e.g., payment processing, email delivery)
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• With Your Consent: We may share information for any other purpose with your explicit consent

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security assessments and updates
• Access controls and authentication mechanisms

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-out: Opt out of marketing communications at any time
• Data Portability: Request a copy of your data in a structured format

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. Children's Privacy

Our services are intended for students preparing for competitive examinations. If you are under 18 years of age, please use our services only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under 13 without parental consent.

Payments can only be made by a parent or guardian if the user is under 18 years of age.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: aspiringengineersofficial@gmail.com
• Phone: +91 9002912888
• Address: Hemanti Block, Kshudiram Nagar, Haldia, West Bengal - 721657, P.O: Hatiberia BO, P.S: Haldia, Dist: Purba Medinipur, Ward No. 24
• Business Type: Sole Proprietorship
• Legal Entity Name: Sourav Suman (Proprietor – Aspiring Engineers)